Vulcan Music Accessories offers “no questions asked” on any new item returned within 30 day, less shipping and handling. Simply email Metamorphis Customer Care at firstname.lastname@example.org. After your RMA is issued you can return the Vulcan Music Accessories item(s), in it’s original packaging, to the address provided with the completed RMA form enclosed in the mailing box. Upon receipt of the item(s) and completed RMA form you will be refunded.Return shipping is at the customer’s expense. We encourage you to ship back with a required signature for proof the items(s) were safely received by our fulfillment department.